We are committed to providing you with a high quality service and we want to make sure that we maintain this at all times.  If you feel that we have not provided first class service, or have any questions about your insurance, please contact the intermediary who arranged cover for you.

If you are not satisfied with your intermediary's response, please write to the following address quoting the policy number shown on your schedule.

The Compliance Department
Markerstudy Insurance Services Limited 
Prospect House 
Thanet Way 
Whitstable 
Kent 
CT5 3FD

Please see below MISL (formerly Zenith Marque) complaints data for the periods:

• 1st July 2016 to 31st December 2016
• 1st January 2017 to 30th June 2017
• 1st July 2017 to 31st December 2017
• 1st January 2018 to 30th June 2018

Fraud

We are committed to preventing and detecting fraud and prosecuting those who perpetrate it.

In order to prevent and detect fraud, we will share data with insurers, financial services providers, fraud prevention agencies, the police and other law enforcement bodies.

What is fraud?

Any attempt to gain funds, an advantage, information or other assets by deception, illegal or dishonest means, whether acting alone or in collusion with other parties and any deliberate false entry or omission of material facts in order to misrepresent the true position.

How to report fraud?

If you or anyone you know has information on suspected insurance fraud this can be reported confidentially in a number of ways.

MISL can be contacted by:

• Phone: 01227 284874 (Mon – Fri 9am – 5pm. Out of hours answer phone).
• Email:  AntiFraud@markerstudy.com

Post:

Anti -Fraud Officer
Markerstudy Insurance Services Limited 
Prospect House 
Thanet Way 
Whitstable 
Kent 
CT5 3FD

Insurance fraud can be reported to:

• The Insurance Fraud Bureau (IFB) Cheatline: on 0800 4220421
• Crimestoppers - 0800 555 111

Please provide as much information as possible.  We will require at least one method of identification of any suspect (name, address, policy number, car registration number etc).

Fraud prevention and detection

We carry out fraud checks on our customers. We do this in order to prevent fraud and also to help us make decisions about the provision, pricing and administration of insurance. When carrying out these checks, we will search against fraud detection databases. We may pass details about you to some of these databases. Law enforcement agencies, financial service providers, fraud prevention agencies, police and other organisations may also access these databases.

Your rights as a data subject

Under Data Protection Laws you have certain rights; these include for example, a right to understand what data we hold on you and a right to ask us to amend that data if it is incorrect. If you would like to exercise any of your rights please contact our Data Protection Officer (contact details below).

Data protection officer

If you have any questions about how we use your data, or to exercise any of your data rights please contact our Data Protection Officer at Data Protection Officer Markerstudy Insurance Services Limited 45 Westerham Road Bessels Green Sevenoaks Kent TN13 2QB.